SHINE provides FREE unbiased health insurance counseling information and assistance to Massachusetts residents with Medicare, their caregivers and those approaching Medicare eligibility.
Statewide, there are more than 600 certified volunteer counselors trained to assist residents with Medicare.
To find a local counselor in a city or town near you click here or call 1-800-243-4636.
SHINE is administered by the Massachusetts Executive Office of Elders Affairs under a grant from the Administration for Community Living. The SHINE Program partners with Council on Aging, Elder and Disability Service providers and other public and private community-based organizations
All our counselors are trained and certified by the Massachusetts Executive Office of Elder Affairs and are available to speak with Medicare beneficiaries regarding their Medicare coverage options.These options include Medicare parts A & B, Medicare Advantage Plans (Part C), Medicare Prescription Drug Plans and Coverage (Part D) and Medicare Supplement Plans (Medigap). We will also review eligibility for Public Assistance programs such as Prescription Advantage, Extra Help from Social Security, MassHealth and other programs to assist beneficiaries with limited resources to pay for health care costs.
During the current Stay at Home Order our staff and counselors are responding to calls remotely. During this time in an abundance of caution we are not doing face to face appointments.
Counselors are prepared to answer your questions and assist you remotely to the best of our ability.
The SHINE Program encourages you as a Medicare beneficiary to set up a MyMedicare account to have access to your health insurance information.
This account allows you, through secure log-in to see doctor’s visits, the list of preventive benefits, and a medication list to use during Open Enrollment. Another feature of the site; you can live chat with a Medicare customer service representative to answer any questions you may have about your Medicare Drug coverage.
Having a MyMedicare account will enhance your ability to utilize the New Medicare Plan Finder tool when it becomes available.
This log-in is also the only tool for a beneficiary to review and compare Medicare Prescription Drug and Medicare Advantage plans.
For easy to follow instructions on how to create your MyMedicare account, go to this SHINE produced video.
Are you 65 or older, or eligible for Medicare because of disability? Are you losing your health care coverage from your employer?
If you delayed taking Medicare Part B because you were covered by an employer but may be losing coverage due to layoff or retirement, contact the SHINE Program.
SHINE (Serving the Health Insurance Needs of Everyone) can answer your questions. You have a window of opportunity to sign up for Medicare Part B if you are losing employer-group health coverage. SHINE counselors can explain the process and the forms that need to be submitted to Social Security. They can also review what your medical and prescription coverage options are beyond Medicare Part A and Part B.
Beneficiaries who have stopped working and are seeking immediate enrollment into Medicare Part B should call their local Social Security Office to initiate the Part B enrollment process. You will need to complete Social Security Form 40B and the Request for Employment Verification and send them to the local Social Security Office. If you have difficulty getting the Request for Employment Verification Form completed you may attach copies of other documents such as; Pay stubs showing health insurance deductions, W2’s reflecting pre tax medical contributions, Health Insurance Cards with an effective date, Explanation of Benefits paid by the Health Plan.
NEW FROM SOCIAL SECURITY
You may also fax the information to
One Care is a new health care option for Massachusetts adults, age 21-64, who are eligible for both MassHealth and Medicare (dual eligible). The One Care target population includes non-elderly adults with physical disabilities, developmental disabilities, serious mental illness, and substance abuse disorders. The goal of One Care is to provide higher quality care for dual eligible adults under age 65 at a lower cost than MassHealth and Medicare provide separately.
Please send us a message if you have any questions.
Monday - Friday: 9am - 5pm
Saturday - Sunday: Closed