1-800-243-4636 - Speak with a certified counselor

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SHINE provides FREE unbiased health insurance counseling information and assistance to Massachusetts residents with Medicare, their caregivers and those approaching Medicare eligibility.

​Statewide, there are more than 600 certified volunteer counselors trained to assist residents with Medicare.

​​To find a local counselor in a city or town near you click here or call 1-800-243-4636, option 4.​​ 

SHINE is administered by the Massachusetts Executive Office of Elders Affairs under a grant from the Administration for Community Living. The SHINE Program partners with Council on Aging, Elder and Disability Service providers and other public and private community-based organizations

All our counselors are trained and certified by the Massachusetts Executive Office of Elder Affairs and are available to speak with Medicare beneficiaries regarding their Medicare coverage options.These options include Medicare parts A & B, Medicare Advantage Plans (Part C), Medicare Prescription Drug Plans and Coverage ​(Part D) and Medicare Supplement Plans (Medigap). We will also review eligibility for Public Assistance programs such as Prescription Advantage, Extra Help from Social Security, MassHealth and other programs to assist beneficiaries with limited resources to pay for health care costs. 

The SHINE Program encourages you as a Medicare beneficiary to set up a MyMedicare account to have access to your health insurance information.

This account allows you, through secure log-in to see doctor’s visits, the list of preventive benefits, and a medication list to use during Open Enrollment. Another feature of the site; you can live chat with a Medicare customer service representative to answer any questions you may have about your Medicare Drug coverage.

Having a MyMedicare account will enhance your ability to utilize the New Medicare Plan Finder tool when it becomes available.

This log-in is also the only tool for a beneficiary to review and compare Medicare Prescription Drug and Medicare Advantage plans. 

For easy to follow instructions on how  to create your MyMedicare account, go to this SHINE produced video.