SHINE provides FREE unbiased health insurance counseling information and assistance to Massachusetts residents with Medicare, their caregivers and those approaching Medicare eligibility. Statewide, there are more than 600 certified volunteer counselors trained to assist residents with Medicare.
To find a local counselor in a city or town near you click here. SHINE is administered by the Massachusetts Executive Office of Elders Affairs under a grant from the Administration for Community Living. The SHINE Program partners with Council on Aging, Elder and Disability Service providers and other public and private community-based organizations
All our counselors are trained and certified by the Massachusetts Executive Office of Elder Affairs and are available to speak with Medicare beneficiaries regarding their Medicare coverage options. These options include Medicare parts A & B, Medicare Advantage Plans (Part C), Medicare Prescription Drug Plans and Coverage (Part D) and Medicare Supplement Plans (Medigap). We will also review eligibility for Public Assistance programs such as Prescription Advantage, Extra Help from Social Security, MassHealth and other programs to assist beneficiaries with limited resources to pay for health care costs.
During the current Stay at Home Order our staff and counselors are responding to calls remotely. During this time in an abundance of caution we are not doing face to face appointments.
Counselors are prepared to answer your questions and assist you remotely to the best of our ability.